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How 1000 bd Handles Your Privacy

Your account data stays with us — not shared, not sold. This policy covers what we collect when you register, deposit via bKash, Nagad or Rocket, and use our lobby, and exactly how that information is handled.

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1000 bd How 1000 bd Handles Your Privacy
PRIVACY CONTACT PATHS

Reach Us About Your Data

Questions about your data, a request to access your records, or a concern about how your information is being used — our support team handles all of it. Send your query with your registered account details so we can locate your record quickly and respond accurately. We aim to confirm receipt of every data request promptly.

Team online

Live Chat

Start a chat from the lobby — available directly in your account dashboard for account and privacy queries during support hours.

Email Support

Write to our support address with your account details and the nature of your data request. We respond to privacy queries as a priority.

Help Centre

Find answers to common privacy and account-data questions in our Help Centre, accessible from the account menu on mobile or desktop.

DATA SECURITY STANDARDS

How We Protect Your Account Data

We use SSL encryption across all account and payment pages, so data moving between your device and our servers stays protected in transit. Your bKash, Nagad and Rocket wallet identifiers are stored in tokenised form — we hold a reference, not your raw wallet credentials. Account access uses OTP verification tied to your registered mobile number, which means a login attempt from an unfamiliar device triggers a confirmation step before entry is granted. If you believe your account has been accessed without your permission, contact support immediately and we will suspend access while we investigate.

SSL Encryption

Every page handling account data or payments runs over SSL. Your session details and wallet references are encrypted in transit at all times.

Tokenised Wallet Data

We store a reference token for bKash, Nagad and Rocket — not your actual wallet credentials. Your wallet PIN never passes through our servers.

OTP Account Access

Login from a new device requires OTP confirmation to your registered number. This step runs automatically and cannot be bypassed from our side.

Data Retention Policy

We keep your records for the period required under applicable regulations in your eligible region. You can request a copy or deletion through our support team.

Common Questions About Your Data

Here are the questions we hear most often about how your information is used, stored and accessed on this platform.

We collect your name, contact details, and the mobile wallet identifiers you use for bKash, Nagad or Rocket deposits. Device and session data is also recorded for account security purposes.

Your wallet details are shared only with the relevant payment processor to complete a transaction you initiated. We do not share this information for marketing or sell it to third parties.

Write to our support team from your registered contact. Include your account details and we will compile and send you a summary of the data we hold, subject to applicable local law.

Yes. Submit a deletion request through support. We will action it in line with our retention obligations under local law — some records may need to be kept for a regulatory period before full deletion.

Retention periods depend on the regulations that apply to your eligible region. Generally, transaction records are held for the period required by applicable law, after which they are removed from active storage.

Contact support immediately via live chat or email. We will suspend access to your account while we investigate and guide you through the steps to secure it, including OTP re-verification.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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