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Terms Conditions

We set out how your account works, what you can expect from us when you deposit through bKash, Nagad or Rocket, and what we ask in return. These terms apply to everyone who opens an account with 1000 bd in regions where we operate.

Account rulesPayment termsDispute processWithdrawal policyFair use
1000 bd Terms Conditions
PLATFORM INTEGRITY

How We Uphold Fair Play

We built 1000 bd to handle your bets, deposits and withdrawals in a consistent, transparent way. Every account action is logged; every game outcome comes from the provider's certified server. We do not manipulate results, delay withdrawals without reason or share your wallet details with third parties outside our payment processors.

Game Fairness

Slot and table outcomes are generated by the studio's random-number system; we receive only the final result to display on your screen. Live-dealer games stream from Evolution and Pragmatic Play studios with no post-edit.

Payment Security

Deposits through bKash, Nagad and Rocket use each provider's own encrypted channel. We store only the last four digits of your wallet number for transaction matching; full credentials stay with the payment app.

Account Protection

Your login requires an OTP sent to your registered mobile number. We monitor for duplicate logins and will lock the account if we detect simultaneous sessions from different devices without your confirmation.

Dispute Resolution

Submit any bet or withdrawal concern through live chat or email. We pull server logs, confirm the provider's settlement record and reply with our decision. If you disagree, you may escalate to the platform's senior review team.

POLICY CONTACT

Terms Questions

If any clause in these terms is unclear or you need to discuss an account matter, reach us through the channels below. We handle terms queries, account-use questions and dispute submissions through the same support team.

Live Chat Open the chat widget in your account dashboard to speak with a support agent about any terms question. Available daily; response times vary by queue volume.
Email Support Send your terms or dispute query to our support address and include your registered mobile number. We typically reply within twenty-four hours with next steps or clarification.
Help Centre Browse our help articles for quick answers to common terms topics: withdrawal limits, account verification steps, bet-settlement rules and payment processing times.

Common Terms Questions

We allow one account per person. If we find duplicate registrations under your name or wallet number, we will close the extra accounts and any winnings on them may be forfeited. Keep one active account to avoid issues.

Withdrawals are processed once we verify your wallet ownership and confirm you meet any turnover requirement tied to bonuses. If you deposited but did not place bets, we may ask for additional identity proof before releasing funds.

Contact support within fourteen days of the event and provide your bet slip number. We check the provider's settlement log and reply with our finding. Most disputes are resolved within seventy-two hours; complex cases may take longer.

Core account rules apply across all methods, but processing times and verification steps differ. bKash, Nagad and Rocket each have their own confirmation flow; we follow what the payment provider requires before crediting or releasing funds.

Yes. Request account closure through support and we will process any remaining balance as a withdrawal after final verification. Once closed, you may not reopen the account without contacting us first.

We post updates on this page and send a notification to your registered email or in-platform inbox. Continue using your account after the notice means you accept the revised terms; if you disagree, close the account before the change takes effect.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.